Online Shopping

Payments:

UK
  • Payments can be made by Paypal (secure transactions) with your credit/debit card or paypal account, e cheque, personal cheque or  postal order. Please be aware that you do NOT need a PayPal account to pay for your order and your card details are never released to us.
  • For cheques/PO's please email at info@reviveholisticbeauty.com  with your order along with your address details. I will confirm address for the cheque/PO to be sent to along with your final invoice total including postage and packaging.
International
  • All international orders must be paid in £ sterling via Paypal
Privacy Policy:
Please be aware that we will not sell, trade or disclose your personal information to any third party under any circumstances unless required to do so under UK law.     We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to any third party. We do not hold any credit card information at any time - all card transactions are done via a secure card processor (Paypal) each which will process the data on a secure server and safe environment

Shipping:

For updates on any Royal Mail Service Disruptions, please click this link. 

 

  • Items will be despatched  within 2 days of payment for goods and postage. Delivery Times (during normal mail service) is 1 day UK and 3 to 5 working days for International.   
  • Please ensure that your provide the correct delivery address on your Paypal Account or Email us with the correct one.  We cannot be held responsible for items which we send to outdated addresses.  If you are at work during the weekdays and unable to receive your parcel at your home address, we are happy to send it to your work address, but need to be informed of this before posting.
  • UK & International Customers: In cases where Royal Mail/Courier are unable to deliver and a card is left to advise of collection point, it is the customers responsibility to correspond with Royal Mail/Courier to arrange redelivery or collection from the Post Office.  Where uncollected items are returned to us by Royal Mail/Courier, customers will have to repay postage.
  • If your item is delayed or missing and has been sent by Royal Mail, we have to wait 15 working days (UK), 20 working days (Europe) and 25 days (Rest of the World) before this can be reported and the goods reshipped.  These timelines are set by Royal Mail.
  • Please note that due to the time required for the production of handcrafted products, large orders or during busy times of the year we do require a minimum 5-7 days order processing time.  We will advise of despatch date on receipt of your order if required.
  • All orders with a value of £41 or less will be sent 1st Class Royal Mail Small Packet Service within the UK and International, via Royal Mail Airmail.  
  • All orders with a value of £42 or more will be sent either via next day by 1pm Special Delivery, Royal Mail Parcels (3 to 5 days) 48hr Courier (within the UK) or Courier, Air Sure or International Signed For (for International).  We will email you beforehand with the cost to give you the option you wish to choose.
  • International Customers - please note that the max weight we can send is 2kg via Royal Mail.  All orders above that  weight will have to be sent via Courier.
Shipping Rates
  • UK P & P Rates: as of Octboer 2010
          Order Value up to £10 - £2.95

          £10.01 to £20 - £3.95

          £20.01 to £36 £4.95

          £36.01and above - £5.95

  • UK Customers: some orders will incur additional postage charges, but only if the weight of the parcel means that it costs more to send than the given shipping rate e.g items which cost little such as Cassia, Indigo, Henna, Clays etc and weigh a lot.  If this is the case an additional invoice will be sent to you after checkout and is will only be based on the cost of postage plus 50p for packaging.
  • International Customers: our postal charges are set up for UK Customers, therefore additional charges may apply after checkout depending on the weight of your goods and the country you reside in.   As per above, the cost is based on postage plus 50p for packaging. If you would like a shipping quote prior to purchase, please email us at info@reviveholisticbeauty.com.

 

Airmail packages are usually delivered within 5 working days.  Some countries or remote areas with a slow internal mail system can take longer.  Unfortunately this is out of our control

General

We are not responsible for delivery delays and would recommend special guaranteed delivery or fully trackable courier delivery if you are concerned.

If you have a deadline to meet please inform us of the details and we will do our very best to satisfy your requirements. 

Refunds & Cancellations Policy

Goods - Products and Ingredients - Damages and Refunds

  • Please contact us in writing (email, fax or letter) prior to returning goods or cancelling orders for goods and services.
  • For goods which are damaged in transit, please contact us within 24hrs, we will require photographic evidence or the goods returned to us, in which case we will meet the postage cost.  A replacement will be sent out to you within 48 hrs of receiving photographic evidence or the returned goods.
  • In the case of refunds and cancellations, the item(s) must be returned within 7 days of receiving your goods in their original packaging, unopened, unused and ready for re-sale..
  • For returns and cancellations, Postage costs will be met by the customer, unless the item has been damaged during tranist or in the unlikely event that it is an incorrect item. 
  • On compliance of the above terms, a full refund will be made within 30 days.
  • We strongly advise that you choose recorded/tracked delivery or obtain a certificate of posting from the Post Office in case the item(s) gets lost or damaged.  Refunds or Replacements can not be made where returned items are lost/damaged in the post.
Courses

  • Are payable in full at the time of booking and after 7 days are non refundable, non transferable. Refunds for courses which are cancelled within the 7 day notice period will be paid within 30 days.

  • If you are unable to attend the course on your original date and would like to attend on another date, there is a £15 administration fee, payable at the time of rescheduling.

 General Terms and Conditions

  • Prices are subject to change without notice

 

These Website Terms and Conditions are governed by the law of England and Wales and the parties submit to the excusive jurisdiction of the Courts of England and Wales in all disputes relating to them.

Revive Holistic and Beauty Therapies is the owner or the authorised licensee of the copyright in the materials on this website. Unauthorised use of the materials, including reproduction, modification or distribution without our prior consent is strictly prohibited

 

DISCLAIMER - The information on this website is provided as a guide only.  Whilst every effort has been made to ensure that the above information is accurate and up to date, Revive Holistic & Beauty Therapies does not accept liability in respect of any omission or error in the information provided.  The information provided is for informational purposes, does not include all available sources, and is not intended to be a prescriptive or medical guide. No liability is accepted in respect of any reputed therapeutic characteristic. The liability of Revive Holistic & Beauty Therapies is limited to the value of the goods and does not include any consequential loss.

Revive Holistic & Beauty Therapies shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. Revive Holistic & Beauty Therapies shall not be responsible for any damages resulting from use of or reliance upon this information. The purchaser should always satisfy her/himself as to the ultimate suitability and safety for an intended application. Revive Holistic and Beauty Therapies accept no liability in the unlikely event of an adverse reaction occurring when using one of its products or ingredients.  Some products or ingredients, even natural ones, can cause an allergic reaction in some individuals. Always try a test  patch  for at least 24hrs or discontinue use of any product or ingredient suspected to cause a problem. You should consult your physician or appropriate medical reference for any advice regarding specific health concerns or treatments. . The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. Keep all products and ingredients out of eyes and away from children's reach