Payments:
UK
- Payments can be made by Paypal (secure transactions) with your credit/debit card or paypal account, e cheque, personal cheque or postal order. Please be aware that you do NOT need a PayPal account to pay for your order and your card details are never released to us.
- For cheques/PO's please email me your order along with your address details. I will confirm address for the cheque/PO to be sent to along with your final invoice total including postage and packaging.
- All international orders must be paid in £ sterling via Paypal
Please be aware that we will not sell or disclose your personal information to any third party under any circumstances unless required to do so under
Postage & Packaging:
An invoice will be sent separately after checkout. Alternatively you may email me your order and I will send one complete invoice inc P & P via Paypal. A paypal account is not required and major debit/credit and e-cheques are accepted. This is to avoid overcharging you on postal/courier costs & to select the most economical delivery service for your location. If you have any queries or requests regarding delivery, please do email me.
Shipping:
- Items will be despatched within 30 days of receipt of payment. Parcels are sent three times per week, on Mondays, Wednesdays and Fridays. Please note that large wholsale orders for the handcrafted products do require a minimum 5-7 days order processing time. I will advise of despatch date on receipt of your order.
- All UK mainland items will be sent 1st Class Royal Mail Small Packet Service and International, via Royal Mail Airmail. Where delivery is cheaper via courier, I will automatically select this option: £9.10 Mainland (1-2 days) up to 31kg £16.10 Highlands and Islands and £18.10 Northern Ireland up to 31kg, 2-3 days delivery time.
- If you would like to upgrade or downgrade the delivery service, please see the table of prices and delivery times available below. Please email with details of service required along with your order prior to checkout and I will amend your invoice.
The
For Mainland
For Highlands and Islands – courier is cheaper after this weight unless the slower Royal Mail parcel service (excludes
For
|
|
Royal Mail Packets 1st Class |
Royal Mail 1st Class recorded |
Royal Mail Special Delivery by 1pm * |
Royal Mail Standard Parcels ** |
|
Delivery times |
Next day |
Next day |
Next day |
3-5 days |
|
Signature required |
No |
Yes |
Yes |
No |
|
Up to 100g |
1.64 |
72p Plus postage |
5.10 |
|
|
Up to 250g |
1.95 |
|
|
|
|
Up to 500g |
2.44 |
5.55 |
|
|
|
Up to 750g |
3.01 |
|
|
|
|
Up to1kg |
3.58 |
6.90 |
|
|
|
Up to1.25kg |
4.80 |
|
|
|
|
Up to1.5kg |
5.50 |
|
|
|
|
Up to 1.75kg |
6.20 |
|
|
|
|
Up to 2kg |
6.90 |
8.75 |
4.70 |
|
|
Up to 4kg |
9.02 |
|
7.65 |
|
|
Up to 6kg |
11.82 |
|
10.10 |
|
|
Up to 8kg |
14.62 |
|
12.20 |
|
|
Up to 8.5kg |
17.42 |
|
|
|
|
Up to 10kg |
20.22 |
21.50 |
13.04 |
* Special Delivery notes:
By 5.30pm the next working day in the following postcodes: Mainland AB30-56 Aberdeen IV21-28, 40, 52, 54 Inverness KW1-14 Orkney PA28-38 Argyll PH15, 17-26 Perthshire PH31-40 Perthshire PH49 Ballachulish PH50 Kinlochleven
Islands HS1 Stornoway (Lewis) HS3 Harris HS4 Scalpay HS5 Leverburgh HS6 N Uist HS7 Benbecula HS8 S Uist HS9 Castlebay (Barra) IV41-51, 55-56 Skye KA27 Arran KA28 Cumbrae PA41 Gigha PA42-49 Islay PA60 Jura PA77 Tiree KW15 Kirkwall Town KW16 Stromness Town only GY9 Alderney (Channel Islands) ZE1 Lerwick (Shetlands) HS3 Harris
Within two working days by 5.30pm to the following islands: GY1 Herm only (Channel Islands) GY9 Sark (
ZE2-3 Shetlands
Within three working days by 5.30pm to the following islands: KW16-17 Orkney PH30 Corrour PH41 Mallaig PH42 Eigg & Kuck PH43-44 Rhum & Canna
**Standard Parcels notes: Royal Mail do not provide this service to the
|
Courier |
|
||
|
|
Courier Standard Mainland |
Parcel delivery to |
Sea delivery |
|
Delivery times |
1-2 days |
2-3 days |
2-3 days |
|
Signature required |
Yes |
Yes |
Yes |
|
Up to 31.5 kg |
9.10 |
16.10 |
18.10 |
Airsure® - three geographic postal zones: Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
World Zone one:
World Zone two:
Surface Mail: delivery times are likely to be:, Western Europe: Up to 2 weeks from date of posting Eastern Europe: Up to 5 weeks North America: Up to 6 weeks South America, Africa and Asia: Up to 8 weeks Australasia: Up to 12 weeks.
Note: if the weight of your item is at the top end of one of the price categories e.g 500g, the postage charge will be for the next weight up due to the packaging
Shipping days: Royal Mail – Monday, Wednesday and Friday, orders need to be received and paid for by 3.30pm of that day for same day despatch
Courier service: orders need to be received and paid for by 5.30pm and will be booked in and collected the following day. Please note, if the customer does not take delivery or collect the item after 3 attempts the courier will return the item to us. You will then be required to pay for re-delivery. To avoid this we are more than happy to deliver to locations such as work or a friends address, please advise us of your request when paying for your item. Please note we cannot ship to a PO Box, please provide a Full Postal Address.
FOR A FASTER DELIVERY PLEASE SUPPLY A CONTACT PHONE NUMBER WITH PAYMENT. Our couriers always find a telephone number helpful just in case they can’t find you.
We are not responsible for delivery delays and would recommend special guaranteed delivery or fully trackable courier delivery if you are concerned.
If you have a deadline to meet please inform us of the details and we will do our very best to satisfy your requirements.
Returns & Cancellations Policy
Goods - Products and Ingredients
- Please contact me in writing (email, fax or letter) prior to returning goods or cancelling orders for goods and services.
- In the case of goods received, items must be returned within 7 days in their original packaging, unopened, unused and ready for re-sale.
- Goods cannot be returned or refunded after 2 months of receiving them.
- Postage costs will be met by the customer, unless the item has been damaged during tranist or in the unlikely event that it is an incorrect item.
- I strongly advise that you choose recorded/tracked delivery or certificate of posting in case the item(s) gets lost or damaged. I cannot make refunds where returned items are lost/damaged in the post.
- On compliance of the above terms, a full refund will be made on the return of goods (excluding original postage costs) or cancellation of service within 30 days of my receiving them.
Services - Pamper parties, courses, corporate events
- Cancellations will incur an administrative charge as a percentage of the total booking for organisational events or as a percentage of the individual (e.g if one person cancels) fees for pamper parties or courses:
- Within 28 days or more of the event date – 25%
- 15-27 days – 50%
- 8-14 days – 75%
- 7 days or less – 100%
Please note that in the case of individual guest treatment cancellations at pamper parties, the total cost of your booking may increase if your total party size falls into the next category for guest numbers e,g in the Luxury party from 6 to 5
Treatments chosen for pamper parties or events can be changed after booking at no extra charge. We request at least 5 days notice.
General Terms and Conditions
- Prices are subject to change without notice
- Aftercare advice must be adhered to for all treatments
- In the case of nail enhancements, I will not be held responsible for the cost of replacing tips where aftercare advice has not been correctly followed.
- In the case of recurring or persistent medical conditions, please seek medical advice and attention from your GP
- I do not make health diagnoses nor make claims to cure any ill health conditions
- If you are currently receiving medical treatment from your GP or specialist, I may need to seek their permission prior to your 1st treatment.
- If you are currently receiving medical treatment from your GP or specialist, please continue with your treatment and medication unless they advise you otherwise.
- All treatments include an initial consultation and feedback time.
- Your records will be stored in a secure, safe place.
- Any personal information will be held private and confidential. The only exception being if I have serious concerns regarding your personal health and safety or that of the general public in relation to yourself. In this case I will inform you before I speak to the relevant professional.
- Children, under the age of 16 must be accompanied by an adult and a consent form signed.