Postage & Shipping
- You will be able to choose which postage/shipping service you require during the checkout process.
- Please note, we do not make any profit on the postal/shipping charges - these are the rates we are charged plus £1 for parcels packaging and handling time and flat rate for letters.
- Please ensure that you choose the correct option for the speed in which you would like your order to be delivered and for the country you would like the letter (max 1 inch depth) or parcel to be sent to.
- Make sure that your postal address is correct and up to date on Paypal. We cannot be held responsible for parcels which are sent to wrong addresses
- If you are not in when your parcel arrives and a card is left by your postal or courier service, make sure that you arrange for a recollection or pick up. We cannot be held responsible for parcels which are sent back to us.
- If you are at work during the weekdays and unable to receive your parcel at your home address, we are happy to send it to your work address, but need to be informed of this before posting.
- Where uncollected items are returned to us by Royal Mail/Courier, customers will have to repay postage.
Overseas customers may be required to pay customs charges - please check with the relevant agency in the country you reside in
- Items will be despatched within 2 days from the morning we receive your order.
- Delivery Times (during normal mail service) is 1-2 days UK and 5 working days for International. We ship three times a week, on Monday, Wednesday and Friday. Please note that due during busy times of the year (Christmas, January Sales) we do require a minimum 5-7 days order processing time. We will advise of despatch date on receipt of your order if required.
- Missing or Lost Parcels If your item is delayed or missing and has been sent by Royal Mail, we have to wait: 15 working days (UK), 20 working days (Europe) and 25 working days (Rest of the World) before this can be reported and the goods reshipped or money refunded. These timelines are set by Royal Mail and are mandatory.
- International Customers - please note that the max weight we can send is 2kg via Royal Mail. All orders above that weight will have to be sent via Courier - please contact us for a quote if required.
- International Tracked and Signed For packages are usually delivered within 5 working days. Some countries with tight security controls (e.g USA) or remote areas with a slow internal mail system can take longer. Unfortunately this is out of our control