Payments can be made by Paypal (secure transactions) with your credit/debit card, e cheque or funds from your paypal account. Please be aware that you do NOT need a PayPal account to pay for your order and your card details are never released to us. For BACS Bank Transfer payments, please contact us on 0161 476 3301 or [email protected]
All international orders must be paid in £ sterling via Paypal
Privacy and Security we do not hold any credit card information at any time - all card transactions are done via a secure card processor (Paypal) which will process the data on a secure server and safe environment. Your card nor personal details are stored.
REFUNDS AND CANCELLATION POLICY
Goods - Products and Ingredients - Damages and Returns
- Please contact me in writing (email or letter) prior to returning goods or cancelling orders for goods and services.
- For goods which are damaged in transit, please contact us within 24hrs, we will require photographic evidence or the goods returned to us, in which case we will meet the postage cost. Where possible, a replacement will be sent out to you within 48 hrs of receiving photographic evidence or the returned goods and where this is not possible, a full refund (minus the original postage costs) will be sent to you.
- In the case of unwanted items/returns, the item(s) must be returned within 14 days of receiving your goods with a receipt (if bought in person), in their original packaging, unopened, unused and fit for re-sale. For returns, Postage costs will be met by the customer
- Goods purchased with Gift Vouchers can be exchanged and fit for resale but not refunded in cash or any other payment method
- On compliance of the above terms, a full refund (minus original postage cost to send the item to you) will be made within 30 days.
- I strongly advise that you choose recorded/tracked delivery or obtain a certificate of posting from the Post Office (or equivalent proof of posting for overseas postal services) in case the item(s) gets lost or damaged. Refunds or Replacements can not be made where returned items are lost/damaged in the post
- Refunds are not available for digital goods which you have already received.
- Items such as Ebooks and Printables will be emailed to you after purchase. Please contact me if you don't receive them.
- Refunds are not available for digitial goods which you have already received.
Neals Yard Remedies
I am an independent consultant for Neal's Yard Remedies. Any orders placed through my personalised website or directly through me are subject to Neal's Yard Terms and Conditions.
Revive Gift vouchers cannot be used to purchase Neal's Yard products.
If you have any queries regarding an order please contact Neal's Yard Organic on: Tel No: 0845 262 0085 or E-mail: [email protected]
My blog includes reviews on products sold by othe companies and often includes links to their products. If you shop on other company's website, please refer to their terms and conditions for purchase.